ONLINE TRAINING SUMMARY
At the completion of this course you’ll have learned the necessary aspects of a dispatch business. We’ll start by discussing what a dispatcher does and what a dispatcher’s typical day looks like. Then we’ll cover the basics and determine what office equipment and software you’ll need. We’ll also discuss different business entities, should you decide to form a company in the future.
If you’re new to the transportation industry, you’ll learn important facts about logistics, types of cargo, and the equipment used to transport it. You’ll also learn where to look for freight as we discuss the different types of load boards. This course will also cover step-by-step how to book a load and illustrate this by reviewing actual transcripts of typical conversations during the booking process. We will also offer advice about the additional services you can provide to your clients to increase your profitability, and tips on client retention.
The course will conclude with Marketing Module where you will learn simple but effective marketing strategies to find clients for your new business.
TABLE OF CONTENTS
Index of lessons included in our online training:
Section 1 - INTRODUCTION
1. Why dispatch business?
2. Required skills
3. Course overview
Section 2 – PARTIES INVOLVED
4. Role of a dispatcher
5. Benefits of dispatcher services
6. Owner operators and Small fleet owner
7. A real-life example: how we started a Dispatch company
8. Freight brokers and freight forwarders
Quiz # 1 (10 questions)
- BONUS MATERIAL – Additional Transportation Vocabulary
Section 3 – OPERATIONS AND SETUP
9. What typical day of a dispatcher looks like?
10. Things you will need to get started
11. Thinking ahead – your legal entity
- SIMPLE STEPS TO FORM A COMPANY
- GETTING YOUR EIN
Section 4 – CLIENTS
12. Setting up with your client – Contract
13. Download – Sample contract and Power of attorney
14. Requesting documents from your client
15. Download – Sample Carrier profile form
16. Download – Sample of documents you will be requesting
17. Verbal agreement – Scope of booking decisions
Section 5 – EQUIPMENT AND FREIGHT
18. Truck types
19. Trailer types
Quiz # 2 (10 questions)
Section 6 – LOGISTICS
22. Pick-up and delivery times and their importance
23. HOS Compliance
23.1 ELD UPDATE
24. Extra stops (multiple deliveries)
25. Special factors
Quiz #3 (10 questions)
Section 7 – FINDING FREIGHT
26. Load boards – electronic marketplace
28. Internet Truck Stop
29. Private 3PL boards
30. Posting trucks
- BONUS MANUAL – Posting trucks
Section 8 – BOOKING YOUR FIRST LOAD
31. Getting the right information
32. Acceptable rates and negotiation
33. Negotiation tips
34. Checking broker’s credit
35. Getting set up with broker/shipper
- BONUS MANUAL – Practice completing Broker-Carrier packets
- BONUS MATERIAL – Five blank Broker-Carrier packets for exercise
36. Rate confirmation and what to look for
37. Example of typical “booking” conversation – review of transcript
38. Dispatching to a load
39. Download – Script and/or Audio recordings of conversations during booking process
- PRACTICAL EXERCISE – Try to select the best load for your client
NEW DISPATCHER CONVERSATIONS MODULE
Listen to various load booking conversations between Independent Truck Dispatchers and Freight Brokers followed by instructor's review of each conversation.
Section 9 – MAKE YOUR BUSINESS BETTER
40. Be available and always communicate
41. Resolve problems promptly – Real-life example
Section 10 – ADDITIONAL SERVICES AND YOUR COMPENSATION
- BONUS MANUAL – Creating invoice
43. Emergency roadside assistance
- BONUS MANUAL – Using TruckDown website
44. Accounting and compliance
45. Your compensation
46. Receivables - Client payment options
In addition to all the lessons above in the EXTENDED version of our course you will find
Additional 55 explainer lessons with nearly six hours of content., including in-depth discussion of load booking process, problem resolution and marketing of your future business.
MARKETING MODULE - Simple strategies to find clients
48. Marketing overview
49. Your Brand
52. Online Advertising
53. Direct Marketing
54. Carrier Data Sources
55. Marketing Outsourcing
FREQUENTLY ASKED QUESTIONS
What kind of knowledge will I gain by taking this course?
You will gain all the skills necessary to become an independent dispatcher. If you’re new to the transportation industry, you’ll learn important facts about logistics, types of cargo, and the equipment used to transport it. You’ll also learn where to look for freight. This course will also cover, step-by-step, how to book a load and illustrate this by reviewing actual transcripts of typical conversations during the booking process.
How much can dispatcher earn?
It depends on how many clients you can find and manage. On average each truck can generate $1000 in earnings per month. For a “single person operation” 3 to 5 trucks can be comfortably managed. Therefore, resulting in income of $3000 to $5000 per month.
How much do I need to invest to start in this business?
Usually less than a $500. But again it depends on what scale of operation you intend to set up.
Can you guarantee my success after taking this course?
As much as we want you to succeed, we cannot guarantee your success. This will depend on your motivation and your entrepreneurial skills. However, we will do everything we can to motivate and support your efforts. Our course will provide you with all the necessary tools and knowledge needed to start and operate an independent dispatch company.
What if I still have questions after completion of this course or would like to get an opinion on my business plan/ideas?
We offer full scale consulting and mentoring. We’ll be happy to review your business plan or your marketing strategies and provide you with our perspective. Please visit “Support” page for more information.
Who should take this course? What are the requirements?
Anyone looking to start a legitimate business related to transportation dispatch and logistics. There are no requirements. This course is suitable for beginners with no previous experience in logistics and transportation. High levels of motivation and desire to be independent business owner will be very helpful!
Can I truly do this business anywhere?
Yes. You can open a small private office or work from your basement. It is entirely up to you and your business ambition. As long as you have means of communication (phone, high-speed internet) you should be fine!
What if your course is not right for me?
A lot of effort has been put into conception, creation, editing and recording of this interactive course. We believe we have created a straight to the point guide containing all the necessary information to get you started in transportation and dispatch business. At the same time, your satisfaction is very important to us: if you are not entirely happy with our product please reach out to us.
Can I do this part time?
Yes, you might be able to generate some part time income. But it will be hard to develop a fully operational business.
Will you provide me with clients or help me with my first client to make things go smoothly?
We do not provide clients. However, we can assist you with your first client in order to provide you with necessary support while you gain confidence to work independently. Please visit “Partner with us” page for more details.
DIY online course - learn at your pace
“Do It Yourself” online course means there is no need to travel to attend classes. The entire content is always available to you online. Watch and listen at your own pace. You can complete the course within a day, within a month or even within a year... if you like ))
Quizzes & Certificate of Completion
Both versions of our online dispatch training course contain more than 30 quiz questions to test your knowledge as you progress through online lessons. At the end of the course you will have the opportunity to receive a Certificate of Completion.
3 to 9 hours of narrated content
Straight-to-the-point information broken down into 55 narrated lessons (110 lessons in the Extended version). Your access to the material is not limited by time so you can watch the lessons as fast or slow as you your schedule permits.
Dozen of helpful documents included
Full version of our online dispatch training course includes a number of helpful documents, such as: contracts, payment authorizations, power of attorney, samples of broker-carrier agreements and rate confirmations.